Many computer owners may not know that the best technical support can be found in online forums. Not only are the best support forums up to date, they are often free. Discussion forums or message boards have evolved to become a volunteer support system where anyone can post a problem and have others provide possible solutions. Sites such as Anandtech.com, Techsupport.com, and Notebookreview.com are but few examples of highly rated discussion boards for technical help. Generally, but not always, these discussion forums are free and receive income through advertising or other sources. They tend to be impartial and often open to new computer users and experts alike. While not everyone will find a suitable solution to every given computer problem, many problems will be answered by other computer users.
The best discussion forums
The best discussion forums for computer support are those that have large readership bases. They attract thousands, if not millions, of visitors that interact online. The more people visit a forum, the better possibility that someone will provide a solution to someone else’s problems. While some forums cover general computer or software issues, others may cater only to gamers, hardware issues, or specific software titles. A more focus discussion board can be easier to navigate and may provide more detailed discussion on obscure problems not found elsewhere. Some companies provide discussion boards on their websites such as Dell and will provide answers to posted questions. Better discussion boards also foster an online community of repeat visitors that interact often and will monitor the boards for new posts.
Successful interaction strategies
To successfully interact with a discussion forum, there are several strategies that should be used. The first strategy is to read the details carefully about privacy. Some sites may resell or redistribute email account information to third parties. The best way to overcome is procure a free, alternative email account from Gmail. This way if any spam results it can be kept out of a main email account. Another strategy is to avoid using a real name for a user id. Depending on the forum system, user ids may be used after each post. A fourth strategy is to adhere to any rules and forms of etiquette post on the forum. If a forum has rule against profanity, one should probably avoid doing so. Following these strategies can help limit any difficulties using in a discussion boards.
Asking for help
The best way to find answers to a given problem often involves several steps. The first step is to read through previous posts to see if anyone has a similar problem. If someone has experienced the same problem then there may be a solution. There are often times when one does not have to post a question or problem and can find solutions through reading previous posts. However, if no recent posts were found that provided a solution to one’s problem, go ahead and post a question about the problem.
The best way to post a question is to provide details. For certain problems such as hardware difficulties, users may want to post logs or messages directly onto the post. Some forums allow the posting of screenshots which can be even more helpful. Provide a clear description of the problem, pertinent details, error messages, and then thank everyone for their help. Sometimes people will respond right away with a solution. At other times people may ask for further details such as information from a log file. Sometimes no one may post a reply right way. After waiting a day or two, think about posting a second question but avoid using impatient terms. If people still do not respond, the question may be need to be rephrased or sometimes post to different forum.
Not all solutions are easy
Some problems may require complex solutions with multiple steps. An example might be a stubborn trojan program that may require multiple steps to be removed from a system. There are may be multiple steps provided on how to remove that trojan program including running anti-virus software, editing the windows registry, and using Windows safe mode. The more steps needed, the higher the difficulty of the solution. A person with limited or no computer knowledge may want to shy away from complex solutions and ask someone else with greater knowledge to perform the solution. On the other hand, trying out solutions can be a good way to learn more about a system. Before performing any solution, always perform a system backup if possible. Better yet, use system restore in case of problems.
After finding a solution
It is often a good idea to write a response with thanks for the solution provided. If possible, provide information in the reply on the all the steps used in the solution and if any problems encountered. A clear, informative response will help others learn from the problem and provide a possible solution to future readers.
In the end
A great deal of free technical support can be found in online discussion boards. Many discussion boards foster communities of helpful volunteers that will go out of their way to answer questions. The information found in discussion boards can be invaluable and can also be utilized for research for future problems. However, not all solutions are easy or accessible. Some solutions may be too complex for some owners while others may require trial and error. Computer users will need to decide if the solution is doable based on their own compute knowledge and experience.
Discussion boards can be a great resource for up to date information and brand new problems not yet discovered by official company support departments. Some problems may only be found in discussion boards that are either ignore or denied to exist by company. This can happen if the product’s company cannot reproduce the problem or has not yet had enough customers to report the problem. Some companies monitor discussion boards and will act to resolve problems reported on them. In the end, discussion boards are an important element in a computer owner’s technical support arsenal.
Recommend Discussion Boards for Technical Support:
Tech Support Forum