Facebook has never been accessible to their millions of members. They continue to grow in all areas except customer service. It is virtually impossible to get in touch with anyone in the company when you are having a glitch; shut down, or in my recent case – loss of all my friends.
While Facebook is a social network and a game site, it is also a family affair. So many families living apart have come to enjoy being able to keep in touch. Many people request prayer for various reasons and the people respond. It has also become a hot bed for politics. Families can ever keep in touch with people in other countries where Facebook is allowed. It has been banned in some countries.
Some conservatives were beginning to feel that they were being shut down, messed up, or having friends deleted was some kind of conspiracy.
Facebook made changes to the format and to the appearance of the News Feed page; but most people did not know there was a change until things began to happen.
So much of the conversation on Facebook today is folks asking other folks if their Facebook is “messed up?” They are trying to help each other.
What good folks there are on Facebook – at least in my circle of friends. If you are having problems first of all, “Good Luck!”
Most of you know that Examiner posts regularly on Facebook and I have found out that many of my readers had not heard from me in over two weeks; and yet I was posting every day. I was only hearing from a few folks; and the same ones over and over.
Somehow our settings got switched to only interact with friends we had been in contact with recently. Our messages were not going out to everyone. It does little good to try and contact your friends unless you use the message option for each individual friend as no messages were sent to “everyone.” I began to miss regular friends and could not figure out what was happening. Also, my Facebook page was a disaster.
Like most of the time, the folks on Facebook have been real true friends in helping you out. They were of great help to me. There have been many messages and posts lost to our family and friends because of this mess. Please don’t get mad at folks for not answering. They probably did not get the message. And with so many friends, it would take forever to find them all again. And in my case, my list was blank.
Here is one remedy.
Have you noticed that you are only seeing updates in your newsfeed from the same people lately? Have you also noticed that when you post things like status messages, photos and links, the same circle of people are commenting and every……one else seems to be ignoring you?
Don’t worry, everyone still loves you and nobody has intentionally blocked you. The problem is that a large chunk of your friend/fan list can’t see anything you post and here’s why:
The “New Facebook” has a newsfeed setting that by default is automatically set to show ONLY posts from people who you’ve recently interacted with or interacted the most with (which would be limited to the couple of weeks just before people started switching to the new profile). So in other words, for both business and personal pages, unless your friends/fans commented on one of your posts within those few weeks or vice versa – you are now invisible to them and they are invisible to you!!
HERE’S THE FIX: Scroll down to the bottom of the newsfeed on the homepage and click on “Edit Options”, click on “Show Posts From” and change the setting to “All Of Your Friends and Pages” Note: This is the fix for personal pages but I am unsure of whether or not the business pages are set up the same way.
Simply posting an update about it won’t do any good because lots of your friends/fans already can’t see your posts by default. You’ll either have to send out a message to everyone on your list (which I’m not even sure business pages can do and is a rather tedious method) or post an event explaining the situation like this one and invite your entire fan base and/or friend list. You can also tweet about it hoping that most of your fellow facebookers are also on twitter.
Shame on facebook for altering the default setting and not telling people and business pages about it! Just think about how many companies posted Christmas sales and discounts without having any idea that their customers couldn’t see the updates.
After doing the above, you need to go to your Security settings and see how they defaulted your options. Mine was at “custom” and not for “everyone.” After many hours, days, and weeks of seeking help, I hope I am back online. Maybe not.
If you are having missing tabs, cannot comment, or your message is strung out in a long line across the page and around the corner, you need to update to the new format.
Sad thing is with all that money, technical equipment, Facebook did not seem to think it important to let the users in on their changes. One day things will come full circle.
If these big sites do not take care of their members, they will be looking to go elsewhere. Facebook makes their money off of advertising. You would think they would take care of those who would read the ads paid for by business people, so that their products/business would receive the attention they expect.
There is also growing concern about personal information being leaked or exchanged or sold. Many have chosen to stop using Facebook for that reason alone.
If you have discovered any ways to help others, please post in the comment. If you know of any way to contact people with Face book, please share that as well.
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